Customer Success Representative, Strategic (Arabic speaker)

Customer Success Representative, Strategic (Arabic speaker)

 Customer Success Representative, Strategic (Arabic speaker)
Bucharest, Romania

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Customer Success Representative is responsible for handling renewal sales, monitoring the funnel of expiring existing renewal agreements and actively pursuing customers and channel partners to ensure the renewal of support contracts.

Your tasks will include

Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team quotas.
Proactively contacting partners/end-users (up to 6 months in advance) from the current pipeline and provides a proposal/quote to renew their support contracts.
Builds on going customer relationships to drive renewals, maximize timely renewals and up sell/cross sell to the client.
Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized, through periodic Health Checks and Configuration Reviews.
Maintaining and nurturing a professional and close relationship with the Channel and other lines of business/departments.
Provide forecasting and planning on assigned accounts.
Meet professional objectives and KPI’s such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities.
Creation of support/budgetary quotes for existing customers in pipeline.
Actively pursuing list of lapsed customers to ensure selling reinstatement of support contracts.
Participate in team meetings and take responsibility for renewals improvement initiatives and other assigned action items.
Coordinating sales support activities with partners/consultants/distributors and resellers.
Maintaining and promoting a successful and positive work environment.
The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company - Meets professional objectives and KPI’s such as Quota/Target attainment, no of calls, no of accounts handled per day other specific activities.
The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems.
Any other service tasks and responsibilities assigned by the department manage

What we expect from you

Bachelor’s Degree required (a combination of education and experience will be considered) 
English and Arabic Advanced 
Previous product or services sales experience in software or related industry is a plus 
Previous support and/or maintenance renewal sales experience is preferred 
Superb customer service skills are required
Excellent verbal and written communications skills
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with is desirable
Basic knowledge of virtualization industry and the ability to relay information to the partner community

We offer

Private medical insurance for you, one adult dependent, and your children
Meal tickets
Private pension plan
Life insurance
Vision reimbursement
Annual leave and additional vacation days based on tenure
Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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